Contact support
Questions about an order, a payment or a license: use the chat on any page or write to us by email. Include your order ID and we can answer faster.
Email us
Email keeps every answer in writing with your order. The chat answers common questions right away and passes the rest to a person on our team.
- Support hours
- 09:00–21:00 UTC
- Reply target
- Within 24 hoursEmails that arrive outside support hours are answered once we are back.
What to include
With these details we can answer in one reply instead of three.
- Your order ID. It starts with UB and is shown at checkout and in our emails.
- The email you used for the order, if you write from another address.
- For a payment question: the coin, the network and the transaction hash (TxID).
- For an activation problem: the product, what you did and a screenshot of the error message.
Never send passwords or seed phrases
We will never ask for your account password, your wallet's seed phrase or a private key.
Not in the catalog?
Request software we don't list yet
If the developer sells it through its own store or an authorized dealer, we may be able to buy it for you. We check and reply with the total price before you pay anything.
Tell us
- The product name and the edition you need
- A link to the product on the developer's official website
- Your platform: Windows, macOS or Linux
- A new license or an upgrade of one you already own
We sell only genuine licenses bought from the developer or an authorized dealer, at the developer's price plus our fee.